ZoviaGlow Return & Refund Policy

Last Updated: August 8, 2026

At ZoviaGlow, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and unopened.

• Be in its original packaging.

• Include all original contents.

For hygiene and safety reasons, opened or used skincare products, including collagen face masks, cannot be returned unless they arrive damaged, defective, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photos of the product and packaging.

We will review your request and, if approved, provide a replacement or full refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

• If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.

• If the return is for any other eligible reason, the customer is responsible for return shipping costs.

Non-Returnable Items

The following items cannot be returned:

• Opened or used skincare products.

• Gift cards.

• Clearance or final sale items.

• Products damaged through misuse or improper storage.

Order Cancellations

Orders may be cancelled only before they have been processed for shipment. Once an order has shipped, it cannot be cancelled.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:

Email: support@zoviaglow.com

We aim to respond to all inquiries within 24–48 business hours.